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911 Call-Takers Are Demoralized, Overwhelmed and Dealing With Their Own Mental Health Woes
09-19-2023 6:11 PM

By ROB REID and FELICITY HUANG

In her 21 years as a 911 dispatcher, Lynette McManus Williams has served as the first person callers speak with on one of the worst days of their lives. She’s coached desperate callers on how to provide CPR and the Heimlich maneuver to loved ones,...

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