Janet Delfuoco paid for a new roof that leaked, then she got a new one for free

View Photo Gallery
  • Nine roof workers from Innovative Roofing NH as they work on taking the shingles off of Janet Dulfuoco’s home in Northwood on Thursday morning, January 6, 2021. GEOFF FORESTER—Monitor staff

  • Janet Dulfuoco reaches out to give a hug to Jared Kazanjian of Innovative Roofing NH to thank him for the effort of his crew on installing a new roof on her home. GEOFF FORESTER / Monitor staff

  • Nine roof workers from Innovative Roofing NH as they work on taking the shingles off of Janet Dulfuoco’s home in Northwood on Thursday morning, January 6, 2021. GEOFF FORESTER—Monitor staff

  • Nine roof workers from Innovative Roofing NH as they work on taking the shingles off of Janet Dulfuoco’s home in Northwood on Thursday morning, January 6, 2021. GEOFF FORESTER—Monitor staff

  • Janet Dulfuoco reaches out to give a hug to co-owner, Jared Kazanjian of Innovative Roofing NH to thank him for the effort of his crew on installing a new roof on her Northwood home on Thursday morning, January 6, 2021. GEOFF FORESTER—Monitor staff

  • Janet Dulfuoco looks out at the workers from Innovative Roofing NH as they work on a new roof for her Northwood home on Thursday. GEOFF FORESTER / Monitor staff

Monitor columnist
Published: 1/6/2022 3:50:30 PM

The shingles slid down a tarp Thursday morning, from roof to ground, creating space for something with more structural integrity.

By lunchtime, after about six hours, Janet Dulfuoco had a new roof on top of her Northwood home, replacing an old roof that leaked like a submarine’s screen door.

“Everything is great,” Dulfuoco said. “Great. Great!”

She’s full of appreciation. And relief. She’s a Boston-area native with a booming voice who settled in Northwood 20 years ago.

She spent the morning watching Jarret Kazanjian of Salem, Dan Robinson from Derry, his partner in their roofing business, and seven others replace the disaster that had rocked her world, just 10 weeks after it was built.

This time, no charge.

“We’re not looking for it,” Kazanjian said, “but when we hear stores like this, we try to do what we can.”

She called the newspaper, wanting to shout from the rooftops – strong, dependable ones, of course — about Kazanjian, who noticed Dulfuoco’s postings on Facebook, desperate pleas for help.

She also came forward to warn you. That as a consumer who paid for shoddy work, she had few legal weapons to hold the original contractor responsible for installing a Swiss-cheese-type roof.

It started when she lost her balance on wet tile, suddenly looking like Charlie Chaplin slipping on a banana peel.

Her sense of humor shot through the phone when she said, “Don’t worry. I’m Italian. I have a big derriere.”

She crashed landed in a puddle of water, and it was then that Dulfuoco first saw what would become a tidal wave of trouble, a leak working its way down the wall of her house, onto the floor.

Dulfuoco blamed incompetence for the trouble, citing a Massachusetts roofing company that had done shoddy work recently, then left town with the $9,000 paid to them by a woman of limited means.

Delfuoco says the head of the operation was recommended by his mother, a close friend. The two women no longer speak.

She preferred to leave the builder’s name out, fearing legal action from the family. The Monitor is withholding the name as well, since Dulfuoco’s search for justice did not lead to an arrest, citation or even a civil lawsuit.

“There’s no recourse,” Dulfuoco told me. “The police told me that they get calls weekly about bad contractors. They say there’s nothing they can do.”

She tried, and she’s got the documentation to prove it. The Rockingham County Attorney. The Attorney General’s Consumer Protection Bureau. Her insurance company. She worried about the cost and length of a lawsuit.

“Then I realized there was nothing I could do,” Dulfuoco said. “Nobody was going to help me.”

Well, almost nobody.

Kazanjian is part of a three-man roofing company called Innovative Roofing. He saw the Facebook messages posted by Dulfuoco, updates on her situation and a flood of photos showing the damage that had been done.

She had no more cash to burn.

“She was deserving of help,” Innovative Roofing co-owner Robinson said. “We can help.”

Kazanjian messaged Dulfuoco, asking if he could take a look at the damage in person. Maybe he could spruce it up.

By then, Dulfuoco trusted construction crews like our last president trusted the media. She kept their conversations short. He called, she rebuffed, he called, she rebuffed.

“Listen,” Dulfuoco finally told Kazanjian, “I don’t know what you are trying to get at, but there’s no money to be made here.”

“We do 400 roofs a year,” Kazanjian responded, “and we will not make a dime.”

They met. Robinson was there as well. They marveled at the disaster atop Dulfuoco’s home.

“I have never seen shingles installed the wrong way,” Kazanjian said.

The water damaged the laundry room, warped the attic stairs and did the same to Dulfuoco’s bedroom ceiling. She scattered pots and pans here and there. Mold is a concern. Dulfuoco pulled the insulation out by herself.

Meanwhile, Kazanjian kept his word, and only when an 18-wheeler dropped off materials Thursday on her front lawn, donated by Kazanjian’s regular distributor, did she accept that Christmas had, indeed, come late.

Kazanjian and his boys charged nothing for labor costs, saving Dulfuoco about $10,000.

The crew arrived at 7 a.m. Dulfuoco, wearing white, furry boots, did a lot of hugging, as she watched those backward shingles slide down the tarp.

She’s now protected from the rain, no longer dependent on pot and pans to catch the leaks. The crew hit the ground running. It was a good day.

“Yesterday we had ice and rain and tomorrow is snow,” Dulfuoco said. “Today is clear skies. It’s like it was meant to be.”


Ray Duckler bio photo

Ray Duckler, our intrepid columnist, focuses on the Suncook Valley. He floats from topic to topic, searching for the humor or sadness or humanity in each subject. A native New Yorker, he loves the Yankees and Giants. The Red Sox and Patriots? Not so much.



Concord Monitor Office

1 Monitor Drive
Concord,NH 03301
603-224-5301

 

© 2021 Concord Monitor
Terms & Conditions - Privacy Policy