Patrons of the west Tilton Dunkin’ Donuts may be alarmed at the number of charges to their bank accounts this week.
The coffee chain posted signs on its door and drive-thru window Tuesday notifying customers that their charges have not gone through the computer system since the restaurant re-opened July 21.
On Monday and Tuesday, the system back-tracked, Dunkin’ Donuts said, “. . . charging items and transactions that were never charged back in July 2016.”
The restaurant’s acting manager Elise Styles said Tuesday that the Tilton police visited after receiving complaints about the charges. The police helped put up the posters explaining the situation.
“A lot of customers thought there might be – what do you call them? The scamming machines,” she said.
Styles said the business has received quite a few in-store complaints even with the signs, and local residents have taken to social media, too.
Some lamented that their accounts, with several months worth of charges withdrawn all at once, are unexpectedly in the red. Others pointed out, however, that with careful tracking of expenses, those charges would already be accounted for.
The new store, and its computer system, were put in place following a fire in January that completely destroyed the old Dunkin’ Donuts building. It took a little more than six months for the fast-food restaurant to re-open.
In its press release, Dunkin’ Donuts apologized for the inconvenience. If any customers have questions, management is asking they call 286-8929.
(Elodie Reed can be reached at 369-3306, ereed@cmonitor.com or on Twitter @elodie_reed.)